Last Updated: March 26, 2026
Welcome to ClinicOS. These Terms of Service (“Terms”) constitute a legally binding agreement between ClinicOS Limited (RC: 8031294), a company incorporated under the laws of the Federal Republic of Nigeria (“ClinicOS,” “we,” “us,” or “our”), and the healthcare provider, clinic, or medical entity (“Customer,” “User,” or “you”) accessing or using our digital health technology platform.
By clicking “Accept,” registering for an account, or using the ClinicOS platform, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.
1. DEFINITIONS
- “Services” refers to the ClinicOS mobile-first clinic management platform, including but not limited to patient record digitization, clinical documentation tools, revenue cycle orchestration, pharmacy intelligence, and operational analytics.
- “Platform” means the proprietary software, mobile applications, cloud infrastructure, and synchronization engines provided by ClinicOS.
- “Customer Data” means any information, including Sensitive Personal Data (as defined by the NDPA 2023), uploaded to the Platform by the Customer or its authorized personnel regarding patients or clinic operations.
- “Proprietary Technology” means the high-availability synchronization engine, resilient architecture, and mobile-native framework developed and owned by ClinicOS.
2. ELIGIBILITY AND ACCOUNT REGISTRATION
2.1. Professional Status: You represent that you are a licensed healthcare provider or an authorized representative of a registered medical facility in Nigeria. 2.2. Account Responsibility: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify ClinicOS immediately of any unauthorized use of your account. 2.3. Staff Access: You may grant access to authorized staff (Doctors, Nurses, Front Desk, Pharmacists). You are solely responsible for ensuring that your staff complies with these Terms and all applicable medical privacy laws.
3. SCOPE OF SERVICES
3.1. Mobile-Native Deployment: ClinicOS is provided as a mobile-first, infrastructure-light solution. While accessible via various hardware, it is optimized for mobile-native environments to ensure point-of-care agility. 3.2. Operational Continuity: The Platform utilizes a resilient architecture designed to maintain operational capacity during local network fluctuations. While we strive for 99.9% uptime, ClinicOS is not responsible for hardware failures or total lack of device power on the Customer’s end. 3.3. Updates: We reserve the right to modify or update the Services to improve functionality or ensure regulatory compliance.
4. MEDICAL AND PROFESSIONAL RESPONSIBILITY
4.1. No Medical Advice: ClinicOS provides a tool for data management and clinical documentation. We do not provide medical advice, diagnoses, or treatment. 4.2. Professional Judgment: The Platform is intended to assist healthcare professionals. It is not a substitute for the professional judgment of a clinician. All clinical decisions, prescriptions, and diagnoses remain the sole responsibility of the Customer and its licensed medical staff. 4.3. Data Accuracy: The Customer is responsible for ensuring the accuracy and completeness of all data entered into the Platform.
5. DATA PROTECTION AND PRIVACY (NDPA 2023 COMPLIANCE)
5.1. Data Controller vs. Processor: Under the Nigeria Data Protection Act (NDPA) 2023, the Customer is the Data Controller, and ClinicOS Limited is the Data Processor. 5.2. Sensitive Health Data: We implement enterprise-grade encryption and proprietary synchronization protocols to protect Sensitive Personal Data. 5.3. Audit Trails: The Platform maintains immutable logs of data entries and modifications to ensure clinical accountability and regulatory compliance. 5.4. Security: We employ high-availability cloud storage with multi-layered security protocols. However, the Customer must ensure that mobile devices used to access ClinicOS are password-protected and physically secure.
6. PROPRIETARY RIGHTS AND RESTRICTIONS
6.1. Ownership: ClinicOS Limited retains all rights, title, and interest in and to the Platform, including the Proprietary Technology, synchronization algorithms, and UI/UX design. 6.2. License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for internal clinic operations during the term of your subscription. 6.3. Restrictions: You shall not, and shall not permit others to:
- Reverse engineer, decompile, or attempt to extract the source code or proprietary synchronization logic of the Platform.
- Copy, modify, or create derivative works of the Services.
- Sublicense or rent the Services to third parties.
7. FEES AND PAYMENT
7.1. Subscription: Use of ClinicOS is subject to the payment of fees as specified in your selected plan. 7.2. Nigerian Naira (NGN): All fees are denominated in Nigerian Naira unless otherwise stated. 7.3. Taxes: Fees are exclusive of applicable taxes, including Value Added Tax (VAT), which shall be added to your invoice where required by Nigerian law. 7.4. Non-Payment: Failure to pay subscription fees may result in the suspension or termination of access to the Platform.
8. CONFIDENTIALITY
8.1. Mutual Confidentiality: Both parties agree to protect the other’s non-public information. 8.2. Proprietary Information: The Customer acknowledges that the specific technical mechanisms used by ClinicOS for data synchronization and mobile-native functionality are trade secrets and must not be disclosed to third parties or competitors.
9. LIMITATION OF LIABILITY
9.1. Indirect Damages: To the maximum extent permitted by Nigerian law, ClinicOS Limited shall not be liable for any indirect, incidental, or consequential damages, including loss of revenue or loss of medical data due to Customer negligence. 9.2. Total Liability: Our total liability for any claim arising out of these Terms shall not exceed the total amount paid by the Customer to ClinicOS in the twelve (12) months preceding the claim.
10. TERM AND TERMINATION
10.1. Termination for Convenience: You may cancel your subscription at any time. Access will remain active until the end of the current billing cycle. 10.2. Data Portability: Upon termination, and subject to the payment of all outstanding fees, ClinicOS will provide the Customer with a structured export of Customer Data for a period of thirty (30) days, after which we reserve the right to delete the data in accordance with our retention policy and the NDPA.
11. GOVERNING LAW AND DISPUTE RESOLUTION
11.1. Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. 11.2. Dispute Resolution: Any dispute arising out of these Terms shall first be resolved through good-faith negotiations. If unresolved within thirty (30) days, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act of Nigeria, with the seat of arbitration being Lagos or Abuja.
12. AMENDMENTS
We may amend these Terms from time to time. We will notify you of significant changes via the email address associated with your account or through a notice on the Platform. Continued use after such changes constitutes acceptance of the new Terms.
13. CONTACT INFORMATION
For questions regarding these Terms, please contact:
ClinicOS Limited Attn: Legal/Compliance Department
Email: contact@clinicoslimited.com
Phone: +234 805 633 3336
RC: 8031294